To avoid HacWare phishing simulations and training emails from getting blocked by Avanan and stopping training from reaching the end-users. Please follow the steps below to create a mail flow rule.
NOTE: This rule should be placed directly above the rule called “Avanan Protect” in your Exchange Mail Flow rules.
Create a new mail flow rule
| New Rule | |||
|---|---|---|---|
| Name | Avanan HacWare | ||
| "Apply this rule if..." | "Sender's IP Address is the range ..." | 149.72.222.44 | |
| *Do the following... | "Set the message header to this value..." | X-CLOUD-SEC-AV-INFO:{HWDOMAIN}-TRAINING | |
| Choose a mode for this rule | Enforce |
||
| Stop processing more rules | Yes |
||
| Match sender address in message | Header |
||
Please replace {HWDOMAIN} with the customer portal domain and add "-TRAINING".
Once the rule is saved, please confirm it looks like this:
Avanan HacWare
If the message...
If the sender IP addresses belong to one of these ranges: 149.72.222.44
Do the following...
set the message header X-CLOUD-SEC-AV-INFO with the value {example.hacware.com}-TRAINING and stop processing more rules.
Rule Comments
Rule Mode
Enforce
Additional Properties
sender address matches: Header
Conclusion
With these tips, you will ensure your users will be able to receive all their HacWare training emails. If you need further assistance, please reach out to our support team at support@hacware.com.
